Taleka has been delivering training and floorwalking solutions since 1997 in Cisco and other vendors telephony and communications products.
Unified Communications has allowed organisations to obtain more from their converged network, enabling more efficient communications whether based in the office or remote working. These applications have a greater need for training – without which users will rarely make the most of the new technology. For UC to be successful users must be excited and positive about using the system. By providing adequate ‘Hands On’ training to users will ensure they see and understand the benefits they will receive from the new system.
Our Training workshops demonstrate to users how they can control the different ways of communicating, thus increasing their performance and efficiency. After training sessions, users feel confident in the use of the system. This is reflected in the reduction of helpdesk calls. Professional pre-migration training makes users feel more positive about their system.